When done, press button to save the changes. Press left/right navigator button to select the auto-answering option. If you do not answer the call, the system forwards it to another user and your call center state is automatically set to Not Ready for Calls.Enter item to change the auto-answering configuration on a specific line.Press soft-button till you find the item.Simply follow the following steps to enable/disable the auto-answering feature:
Autoanswer if not home how to#
How to Enable / Disable Auto-Answering Feature on Fanvil X6? Your Fanvil X6 can easily be set for the time duration your phone must wait before it answers, the default delay is 5 seconds. The auto-answering can be enabled online basis. Once the feature is set up, any incoming call will be automatically answered (not including call waiting). The Auto-Answering feature allows your phone to pick up incoming calls automatically for you. Today, we are going to show you just how easy it is to set up this sweet auto-answering feature on the Fanvil X6 within seconds! What is Auto-Answering? Sometimes, we are even too busy to answer the phone calls and miss out great business opportunities! Wouldn’t it be nice to have the phone answer the calls for you? That’s where Fanvil’s auto-answering feature comes into play!įanvil phones have lots of special features that will make your life just a little bit easier. Your phone’s default setting mutes the microphone for all auto-answered calls so that the party calling you can’t hear you until you are ready to talk. Perhaps someone has a better suggestion or alternative.We are all busy. If Auto Answer is enabled and you receive an incoming call while you’re in an active call, the incoming call is automatically answered when you end or hold the current call. I'm not sure if this is possible, as i haven't found anything on it in the CM or UCCX help files and my initial efforts at searching the forums. Distinctive ring service from your phone company is. Some data/fax/voice modems also have distinctive ring capabilities. However, it's been requested to see if there is a way to have the "reserve beep" occur at the 5 or 6 second mark instead of that 1 second mark. Depending upon your system and setup, you may or may not want your modem to automatically answer the phone when it rings and act as an answering machine, fax machine, and/or data modem. They have to use the visual aspect of looking at their line 1 on the phone itself to know once the customer is on since it will flash orange during the 6 second timer and then go solid green once they are connected with the customer. This change did achieve what we had hoped, however there is a little annoyance for the agents in the fact that the phone still beeps at 1 second and they think the customer is on the phone.
In an effort to shave off 5-6 seconds of waste we tested out changing the cluster wide setting of the Auto Answer timer from 1 second up to 6 seconds, in hopes it would allow the screens to load before the customer is on the phone with the agent. However these screens take 5-6 seconds to load and the customer is already on the line with the agent before they are loaded.
Autoanswer if not home windows#
We also have screenpops that load via CAD voice contact work flows that will launch necessary windows for the agents upon the Ringing event.
We have several departments in our environment that use the Auto Answer for headset feature.
0 kommentar(er)
